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App Support

Welcome to DateGenie support! We're here to help you make the most of your date planning experience. Below you'll find answers to common questions and ways to get in touch with us.

Frequently Asked Questions

How do I use the scratch-to-reveal feature?
Simply tap and drag your finger across the scratch card to reveal the hidden date idea underneath. It's like scratching off a lottery ticket!
Can I share date ideas with my partner?
Yes! When you find a date idea you like, tap the share button to send it to your partner via text, email, or any messaging app.
How do I browse date ideas by category?
Use the category filters at the top of the app to find dates that match your mood: romantic, adventurous, active, cozy, food-focused, relaxed, spontaneous, budget-friendly, or luxury experiences.
What if I can't decide on a date idea?
Use the "Genie Pick" feature! Let the app surprise you with a randomly selected date idea that's perfect for the moment.
Does the app work offline?
Yes! DateGenie works completely offline. All 72 date ideas are stored on your device, so you can plan dates anywhere, anytime.
How do I save my favorite date ideas?
When you find a date idea you love, tap the heart icon to save it to your favorites. You can access all your saved ideas in the favorites section.
Is my data private and secure?
Absolutely! DateGenie doesn't collect any personal information. All your preferences and favorites are stored locally on your device and never shared with anyone.
What devices are supported?
DateGenie is available for iPhone, iPad, iPod touch (iOS 15.1+), Mac (macOS 12.0+ with Apple M1 chip), and Apple Vision (visionOS 1.0+).

Troubleshooting

The app won't open or crashes
Try restarting your device and reopening the app. If the problem persists, delete and reinstall the app from the App Store. Your saved favorites will be lost, but all date ideas will be restored.
Scratch cards aren't working properly
Make sure you're using your finger (not a stylus) and applying gentle pressure while dragging across the card. If it's still not working, try restarting the app.
I can't share date ideas
Check that you have the messaging or email app you're trying to use installed on your device. Also, make sure you've granted the necessary permissions when prompted.

Getting Help

Need More Help?

If you can't find the answer to your question above, we're here to help! You can reach us through:

  • App Store Support: Use the "Report a Problem" feature in the App Store
  • Developer Contact: Shahab Geravesh
  • App Name: DateGenie

We typically respond to support requests within 24-48 hours.

App Updates

We regularly update DateGenie with new features and improvements. Make sure you have automatic updates enabled in your App Store settings, or check manually for updates.

Feedback

We love hearing from our users! If you have suggestions for new date ideas, features, or improvements, please let us know through the App Store review system or support channels.

System Requirements